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What do I need to consider when deciding upon a Hosting provider/package?

I am already hosting my web site with another hosting company. What do I need to consider before transferring my existing domain to your servers?

What control panel software will be provided with my account?

Are Frontpage Extensions supported?

What is a subdomain

Can I create sub-domains?

Do I have to register my sub-domain with my name registrar?

Will my account include a mailing list?

I signed up for your Premier Triple Domain package when I only needed to host 1 domain name. Now I have my second and/or third domains that I want to host. How do I get these activated for my account?

Where do I go for online help?

What are InterXstream nameserver settings?

What is a private nameserver and what is the benefit?

What is Cpanel?

What is a CSR, and how do I get one?

Linux versus Windows, does it matter which I use for my web hosting package?

So why use Linux instead of Windows?

I don't know how to use Linux, does this matter?

How do I get shell access?

What if I already have an account and wish to purchase an additional domain?

What is Bandwidth, and how is it measured?

Do you register domain names?

What is your path to perl:

Do you have an uptime guarantee?

Can I view uptime for your company?


What do I need to consider when deciding upon a Hosting provider/package?

First, you need to consider the size of your web site content. If you have a lot of images or are running a forum site, you should look for as much "capacity" as possible for your dollar.

Second, you should consider how many e-mail accounts and e-mail boxes you need. If you are running a business site for which all your employees need e-mail, you should look for Hosting providers that provide unlimited e-mail accounts.

Third, you should consider the allowed "bandwidth". Bandwidth is a measure of how much of the web server your site visitors can consume. Again, if you have many visitors to your forum site, or have many large images being displayed on your site, you will need a lot of bandwidth.

Fourth, if you are already hosting with a provider, you should find out what type of control panel interface is offered. For instance, if you are already familiar with cPanel, you may wish to stay with a Provider offering the same interface for your site maintenance.

Lastly, you should consider whether or not you currently own several domain names to host or only have one. If you own several domain names, you should search for hosting packages providing multiple domain name hosting at a fixed rate.

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I am already hosting my web site with another hosting company. What do I need to consider before transferring my existing domain to your servers?

First, you should check to be sure you have authority for your domain name. If your current hosting provider registered your domain name for you, you should contact them and inquire about obtaining ownership. If you registered your own domain, simply contact your Registrar for the domain name and modify the nameserver settings (sometimes called 'DNS settings') for the domain name. New nameserver settings will be given to you by your new Hosting provider at signup.

Second, you should be aware of the 24-48 hour delay in nameserver propagation.

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What control panel software will be provided with my account?

You will receive a cPanel [tm] interface for your account.

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Are Frontpage Extensions supported?

Yes.

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What is a subdomain

When you register a domain name with a Registrar, you are requesting ownership of a "top-level" domain name. A top-level domain name is one that that ends in ".com" or ".net". A sub-domain would be a sub-set of names that can be used with that top-level domain. For Example, http://interxstream.com would be a top level domain. http://helpdesk.interxstream.com would make "heldpesk" a subdomain for interxstream.com

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Can I create sub-domains?

Yes, you can create your own sub-domains through your Control Panel?

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Do I have to register my sub-domain with my name registrar?

No. Once you own the "top-level" domain name, you are free to set up as many sub-domains as your web hosting company allows.

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Will my account include a mailing list?

Yes. You can administrate mailing lists for your domains and subdomains through your control panel.

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I signed up for your Premier Triple Domain package when I only needed to host 1 domain name. Now I have my second and/or third domains that I want to host. How do I get these activated for my account?

You may setup your new domains in your web host manager, or just email us at support@interxstream.com or open a support ticket with your request. Include the new domain name(s) and different usernames to apply to each domain name account.

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Where do I go for online help?

you have a "helpdesk" account that can be accessed through: http://www.interxstream.com/osticket/. Once logged in, you can open up support tickets requesting assistance. Our staff will review the ticket within 1 hour of its opening and post a solution or follow up Question's for you. This will continue until your issue is resolved, at which time the support ticket is closed.

Additionally, you can always send email to support@interxstream.com requesting assistance.

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What are InterXstream nameserver settings?

InterXstream nameservers depend on which server your account has been installed on. Please refer to your initial welcome e-mail, or contact support@interxstream.com

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What is a private nameserver and what is the benefit?

A private nameserver allows you to point domains to our servers.

By using your own name, your customers will not know that you are reselling our services.

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What is Cpanel?

Cpanel is the user-interface included with your account that gives you the ability to add e-mail accounts, setup sub-domains and addon domains, setup pre-installed scripts, manage MySQL databases, and much more.

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What is a CSR, and how do I get one?

A CSR is a "certificate signing request". This is a form that is generated by our server so that you may purchase your SSL certifcate.

You must get the CSR from us before you purchase your SSL certifcate, as the certifcate provider will request it.

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Linux versus Windows, does it matter which I use for my web hosting package?

Most web sites, unless they are specifically programed for windows, are able to be hosted one either windows or Linux servers. To your visitors on your website, this will be completely transparent. So how do you know if your website is programmed specifically for windows? The first step would be to ask the developer of your website. If you designed it yourself and do not know, then there is a 99.9% chance that it will work on either server. Most of the time it would be limited to windows if you are using any sort of database.

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So why use Linux instead of Windows?

There are actually many reasons to this question. 1. Linux tends to be much more stable when working in a server environment. 2. Linux tends to be much more secure. This is because they make it very easy to update the system software to the latest versions. Also, many of the "hackers" tend to exploit windows because of it's many "backdoors" that allow them to get access to system files very easily. 3. Linux servers tend to run much more efficiently than windows, allowing web hosting companies to run the servers at optimal speeds. This allows your website to load much faster.

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I don't know how to use Linux, does this matter?

Absolutely not. The method to upload files to a Linux server versus a windows server is exactly the same. You simply design your website, upload them to the server, and InterXstream will take care of the rest.

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How do I get shell access?

Shell access is included with each hosting package. However, our automated setup software does not include the shell access right away.

Simply send an e-mail to support@interxstream.com (or open a ticket in the helpdesk) with your domain name, cpanel username/password and we will activate your shell account

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What if I already have an account and wish to purchase an additional domain?

You will need to log into your client area. This is different than your cpanel. Your client area username/password were e-mailed to you when you first signed up.

You may login to the client area here:

http://www.interxstream.com/newsignup/clogin.php

If you do not remember your username/password you may retrieve the password by entering your e-mail in the retrieve username/password section.

Once logged in you will see a button that says "place new order". Click on that button and you will be able to go through the processo of setting up another package.

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What is Bandwidth, and how is it measured?

Bandwidth is the amount of data that is transferred to/from your website. Each time the viewer view your website, the is a small amount of data that is downloaded from your web site (pictures, text, logos etc) to the viewer's computer.

If your bandwidth limit is 15GB/month, that means all the data transferred from your website within a month must be less than or equal 15GB (1.5GB = 1.5 x 1024MB = 15,360MB = 1.5 x 1024 x 1024KB = 15,728,640 KB).

A typical size of one page of a website is about 22KB. This amount includes the text, images such as logos, pictures.

With that said, if one user accesses one page of your website it will cost you about 30KB. With this calculation, you could recieve 524,288 vistors to that one page in a given month.

The numbers given are only for example. Your website may be more or less depending on the number of pictures, flash movies, logos and text.

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Do you register domain names?

Yes. We do register domain names. It is $15.00 per year for us to register your domain name.

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What is your path to perl:

!/usr/local/bin/perl

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Do you have an uptime guarantee?

Yes,

We have a 99.9% uptime guarantee. If your website is down longer than .1% of the time of a given month we will issue you a full credit for that months hosting.

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Can I view uptime for your company?

Yes,

Our uptime statistics are published and may be viewed by:

1. Log onto our website www.interxstream.com

2. Click on the "hosting assured" button along the left hand side

3. click on the "Reliablitiy" icon under the "Reliability & Uptime Checking" section.

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